|Colin Murison Small's
Making a Booking
Once you have chosen or short-listed your choice of holiday, the best thing to do is to complete on-line our Booking Enquiry Form which will wing its way through the ether to our office where we will check the details and contact you by e-mail or phone with a quote for discussion. If you prefer, you may phone your request We no longer use the old 'print and post/fax' Booking Form.
Once we have both agreed the holiday, we will ask you for a deposit (typically £300-350 per person, sometimes more, because most flights are now non-cancellable) to allow us to make firm bookings for your travel and accommodation. We will confirm by email that everything is booked and advise you of your HG Booking Reference. We send you your ATOL certificate, followed by our Confirmation/Invoice showing all travel and accommodation details plus the balance due date and amount.
The balance is due two calendar months before departure and we reserve the right to apply cancellation charges if it is not so paid. No contract exists until we have sent you the confirmation/invoice. After that we guarantee there will be no surcharge unless caused by such government action as a tax, levy or increase in VAT.